3. You will be listed as the disabled spectator but the proof of eligibility will refer to the minor, which means that the personal details in the ticketing account won’t match the personal details in the uploaded document.
4. Upload a note, along with the proof of eligibility, briefly explaining why the details are not matching (the document can be written in a free form). This will help us check the documents and validate them. Here is an example of how the note could be formulated:
“I’m uploading the proof of eligibility on behalf of my disabled child / grandchild, named [first name, last name], born on [date of birth].”
If the proof of eligibility is valid, you will have an opportunity to buy accessibility tickets on the Ticket Portal, subject to availability.