When you login into the Ticket Portal, please make sure that you are using the correct email address - the email address used to make the purchase.
APPLE SIGN IN
One of the reasons why you cannot find your order, might be that you have signed in with Apple ID when you created your account on the Ticket Portal.
Please bear in mind that all notifications regarding your orders and tickets should be forwarded by Apple to the email address associated with your Apple account. In some cases, it may happen that you receive the notifications with a slight delay. Please make sure that you also check your junk/spam folder(s).
If you selected to hide your email address when signing in with Apple ID, your real email address will be hidden and your account will be associated to an auto-generated Apple ID email address, with the domain @privaterelay.appleid.com. You will still receive our notifications at the email address associated with your Apple account.
IMPORTANT: when you login into the Ticket Portal to check the details of the purchased tickers, you need to use the auto-generated Apple ID email address, with the domain @privaterelay.appleid.com.
Where can I find the auto-generated Apple ID email address with the domain @privaterelay.appleid.com?
- Login into UEFA.com and check the Ticketing email address:
Check the email notifications received from the Ticketing Team. The auto-generated email address is indicated as a receiver of the email: